How Can Omnichannel Optimise An Insurance Company Contact Centre?
Say hello to the ultimate customer service solution – omnichannel software. Omnchannel (also known as Contact Centre as a Service / CCaaS), combines phone calls, webchat, email, text (SMS) and social media channels like Whatspp and Facebok into a single seamless platform.
Top Tech Trends Your Business Should Look Out For In 2023
Top Tech Trends Your Business Should Look Out For in 2023 Technology is always evolving. Organisations are now using tech very smartly to assist cut costs, increasing profits, and fuel […]
What did Law Firms Say About Our Last 2022 Breakfast Briefing Seminars in November?
what did law firms say about our final 2022 Breakfast briefing in November? Due to the success of our three breakfast briefing seminars in September, Matrix247 decided to host one […]
What did Law Firms say about our Breakfast Briefing Seminars in September?
what did law firms say about our breakfast briefing seminars in september? Throughout the month of September, Matrix247 worked hard to host three breakfast briefing seminars located in Chester, Manchester […]
3 reasons why your client service team needs Omnichannel solutions
3 reasons why your client service team needs Omnichannel solutions As we continue to see developments in technology and the impact it has on the way companies communicate with their […]
How Omnichannel as a SAAS Model Benefits Your Client Experience
How Omnichannel as a SAAS Model Benefits Your Client Experience As the channels by which clients communicate evolves, omnichannel software can provide several benefits in helping businesses get closer their […]
It’s Good To Talk… But Not JUST Talk! (Part 1)
It’s Good To Talk… But Not JUST Talk! (Part 1) In the first of a two-part blog, Ste Pritchard explores the changing role of telecoms in today’s law firm. I […]