3 reasons why your client service team needs Omnichannel solutions

3 reasons why your client service team needs Omnichannel solutions As we continue to see developments in technology and the impact it has on the way companies communicate with their clients, the key to implementing an exceptional contact centre solution is meeting those clients across as many channels as possible. Talking about ‘channels’, the buzzword […]

How Omnichannel as a SAAS Model Benefits Your Client Experience

How Omnichannel as a SAAS Model Benefits Your Client Experience As the channels by which clients communicate evolves, omnichannel software can provide several benefits in helping businesses get closer their clients, meet their needs, and ensure long term relationships built on trust and effective communication. Omnichannel, stemming from the Latin phrase for ‘all’, is a […]

It’s Good To Talk… But Not JUST Talk! (Part 1)

It’s Good To Talk… But Not JUST Talk! (Part 1) In the first of a two-part blog, Ste Pritchard explores the changing role of telecoms in today’s law firm. I came into Telecoms when Maureen Lipman famously played grandma Beattie in BT’s advertising campaign of the day, It’s Good to Talk. By the early 90s, […]