How Can Omnichannel Optimise An Insurance Company Contact Centre?

Man in a contact centre

Say hello to the ultimate customer service solution – omnichannel software. Omnchannel (also known as Contact Centre as a Service / CCaaS), combines phone calls, webchat, email, text (SMS) and social media channels like Whatspp and Facebok into a single seamless platform.

Top Tech Trends Your Business Should Look Out For In 2023

2023 technology

Top Tech Trends Your Business Should Look Out For in 2023 Technology is always evolving. Organisations are now using tech very smartly to assist cut costs, increasing profits, and fuel strategy. Here is everything that will be shaping our digital world in 2023 & the top 5 areas our clients across the UK are making […]

What did Law Firms say about our Breakfast Briefing Seminars in September?

Matrix247's Legal Event in Manchester

what did law firms say about our breakfast briefing seminars in september? Throughout the month of September, Matrix247 worked hard to host three breakfast briefing seminars located in Chester, Manchester and Bolton. Each seminar had five speakers, all focusing on the topic of “How to improve conversion ratios of new enquiries to client construction”.  Over […]

3 reasons why your client service team needs Omnichannel solutions

omni-channel

3 reasons why your client service team needs Omnichannel solutions As we continue to see developments in technology and the impact it has on the way companies communicate with their clients, the key to implementing an exceptional contact centre solution is meeting those clients across as many channels as possible. Talking about ‘channels’, the buzzword […]

How Omnichannel as a SAAS Model Benefits Your Client Experience

omnichannel-for-insurance

How Omnichannel as a SAAS Model Benefits Your Client Experience As the channels by which clients communicate evolves, omnichannel software can provide several benefits in helping businesses get closer their clients, meet their needs, and ensure long term relationships built on trust and effective communication. Omnichannel, stemming from the Latin phrase for ‘all’, is a […]

It’s Good To Talk… But Not JUST Talk! (Part 1)

omni-channel

It’s Good To Talk… But Not JUST Talk! (Part 1) In the first of a two-part blog, Ste Pritchard explores the changing role of telecoms in today’s law firm. I came into Telecoms when Maureen Lipman famously played grandma Beattie in BT’s advertising campaign of the day, It’s Good to Talk. By the early 90s, […]