Top IT trends for SME’s in 2025
By leveraging advanced technology, SMEs can improve operational efficiency, gain a competitive advantage, and provide quality customer experiences despite the ongoing difficulties.
Overcoming Challenges in the Insurance Industry with Omnichannel
The insurance sector faces numerous challenges to continue to meet the needs of customers and remain competitive. Omnichannel can greatly tackle these challenges by empowering both agents and customers with tools to deliver exceptional customer experiences.
The Power of Omnichannel for the Social Housing Sector
The UK social housing industry faces growing scrutiny to provide a high level of service for both tenants and employees during difficult economic times. In these challenging circumstances, housing associations need to leverage the latest technologies, such as omnichannel, to assist delivering excellent customer service, driving efficiency across operations, and supporting changing regulations.
Benefits of Contact Centre as a Service (CCaaS) for Law Firms
In the UK, there are more than 300,000 commercial Microsoft 365 users, the tech giant’s second biggest market in the world. Most people know Word and Excel, but your licence offers far more, enabling you to get the most from your licence.
Why the Automotive industry should leverage CCaaS
In the UK, there are more than 300,000 commercial Microsoft 365 users, the tech giant’s second biggest market in the world. Most people know Word and Excel, but your licence offers far more, enabling you to get the most from your licence.
Why Insurance Firms Need Omnichannel To Enhance Customer Experience
Say hello to the ultimate customer service solution – omnichannel software. Omnchannel (also known as Contact Centre as a Service / CCaaS), combines phone calls, webchat, email, text (SMS) and social media channels like Whatspp and Facebok into a single seamless platform.
Top Tech Trends Your Business Should Look Out For In 2023
Top Tech Trends Your Business Should Look Out For in 2023 Technology is always evolving. Organisations are now using tech very smartly to assist cut costs, increasing profits, and fuel strategy. Here is everything that will be shaping our digital world in 2023 & the top 5 areas our clients across the UK are making […]
What did Law Firms Say About Our Last 2022 Breakfast Briefing Seminars in November?
what did law firms say about our final 2022 Breakfast briefing in November? Due to the success of our three breakfast briefing seminars in September, Matrix247 decided to host one more seminar before the year comes to a close. This seminar focused on the same topic as the previous three “How to improve conversion ratios […]
What did Law Firms say about our Breakfast Briefing Seminars in September?
what did law firms say about our breakfast briefing seminars in september? Throughout the month of September, Matrix247 worked hard to host three breakfast briefing seminars located in Chester, Manchester and Bolton. Each seminar had five speakers, all focusing on the topic of “How to improve conversion ratios of new enquiries to client construction”. Over […]
3 reasons why your client service team needs Omnichannel solutions
3 reasons why your client service team needs Omnichannel solutions As we continue to see developments in technology and the impact it has on the way companies communicate with their clients, the key to implementing an exceptional contact centre solution is meeting those clients across as many channels as possible. Talking about ‘channels’, the buzzword […]
