Matrix247 Insights
Below features interesting articles on the latest business mobiles, exciting funding projects for cloud communications plus information on our charity work, upcoming events, case studies, and more.
Top 7 CX trends the Insurance Sector must consider in 2025
In 2025 and beyond, customers will continue to have the power as driving forces in selecting the insurance firm for them.
Omnichannel Solution for Top UK Insurance Firm
Acorn Insurance is a nationwide insurance broker offering several services surrounding insurance, including private car insurance, convicted driver insurance, taxi insurance, taxi fleet insurance, motor trade insurance, learner driver insurance and more.
Why Your Business Needs Christmas On Hold Message
Christmas on hold message and music can create a positive customer experience from the start whether it includes important information, opening hours, festive offers, or messages to effectively direct the caller to the right department.
Overcoming Challenges in the Insurance Industry with Omnichannel
The insurance sector faces numerous challenges to continue to meet the needs of customers and remain competitive. Omnichannel can greatly tackle these challenges by empowering both agents and customers with tools to deliver exceptional customer experiences.
The Power of Omnichannel for the Social Housing Sector
The UK social housing industry faces growing scrutiny to provide a high level of service for both tenants and employees during difficult economic times. In these challenging circumstances, housing associations need to leverage the latest technologies, such as omnichannel, to assist delivering excellent customer service, driving efficiency across operations, and supporting changing regulations.
Key Features of the New Horizon With Webex Communication Platform
Communication is the cornerstone of any successful business, but the tools you use determine whether you maximise the gains of getting your communication right.
Horizon With Webex: How to Boost Business Communication
How your business communicates defines whether you meet your full potential; but it’s the constant headache managers and business owners alike have. How do you communicate more effectively?
Benefits of Contact Centre as a Service (CCaaS) for Law Firms
In the UK, there are more than 300,000 commercial Microsoft 365 users, the tech giant’s second biggest market in the world. Most people know Word and Excel, but your licence offers far more, enabling you to get the most from your licence.
Why the Automotive industry should leverage CCaaS
In the UK, there are more than 300,000 commercial Microsoft 365 users, the tech giant’s second biggest market in the world. Most people know Word and Excel, but your licence offers far more, enabling you to get the most from your licence.
