Advanced Call Reporting

Boost productivity, improve management and enhance the customer experience

Enhanced Reporting

Easy Data Access

Increased Productivity

Improved Customer Experience

Drive Success

Our call reporting software helps you put light on what is happening in every corner of your organisation, providing you with reports, real-time dashboards, and customer insights. It enables you to understand the key performance indicators (KPIs) of your staff, helping you evaluate your customers, and gain direction for improvement. In the new digital age, first-class communication and prioritising the customer has never been so crucial. Organisations face challenges to implement an adaptable dynamic strategy, to retain competitive advantage in a world with many alternatives. This software adopts a proactive approach, prompting organisations to take-charge of their workforce as opposed to being reactive when issues arise; this drives success and creates a positive experience for both employees and customers.

Read more about Call Reporting
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Call Reporting

Enhance the customer experience

Understanding the true customer journey is something organisations strive for, and call reporting makes this possible.

Managers can view how many times customers have called, how long they waited, and the response they received, enabling managers and heads of departments to leverage data and understand what makes the team successful and customers satisfied in real-time.

Managers can access the reporting dashboard anywhere, at any time, on any device ensuring maximum visibility of employees whether they are office-based of home-working . This will ultimately, ensure continuity of excellent customer service.

Speak to an expert today

Call our team and you’ll speak to someone who really understands our products and can give you an estimated quote, no hassle, no obligation.

A named and dedicated account manager will be allocated to you, and provide a consultative approach to help find the right solution for your organisation. 

Call us on 0345 030 5601 or, alternatively fill in the form and we can call you back. 

Microsoft Office365

Exclusive, huge savings

with the Matrix247 Reward4Loyalty Scheme

Loyalty matters. We pride ourselves in our decade (or longer) relationships, helping single-site organisations transition to multiple locations over the years, very simply, very effectively and very flexibly by implementing a well thought out joint ICT strategy.

That’s why we introduced our Reward4Loyalty Scheme. We offer a hugely attractive plan for clients that deploy a combination of services, guaranteeing YOU the lowest possible investment and ongoing operating costs for your firm.

What our clients say...
“What makes Matrix247 really stand out to us is the working relationship that we have got. They have spent a lot of time understanding what we need by speaking to us, meeting with us and also looking at the issues that we faced in a go live scenario and trying to make the whole solution fit for us.”
Danny Keating, IT Manager, Acorn Insurance
What our clients say...
“An excellent company to deal with. Matrix247 have supplied our comms for a number of years now. We trust them to recommend what we need. They have never let us down. Ste Pritchard and his team, and our account manager Victor, really care about their clients. I would have no hesitation in recommending them.”
Will Johnson, Managing Partner, Pickering & Butters Solicitors
What our clients say...
“Always receive great service from everyone involved at Matrix247. Engineers turn up on time and fix any issues. Mia, our account manager is very helpful and informative when dealing with any of our enquiries, I wouldn't hesitate to recommend the company for any of your communication needs”
Steven Gough, Owner, SG Accountants
What our clients say...
“We are very pleased with our switchover to Matrix247 and cannot recommend them enough. We had been with a large provider for many years with appalling service. Victor, Simon and all of the team have helped us through a very difficult transition and have gone the extra mile to make sure everything was transferred smoothly. We would have no hesitations in recommending this company to other businesses.”
Chris Calvert, Director, Rushtons Accountants
What our clients say...
“Matrix247 have provided us with a one stop shop for our business needs, in which it becomes time consuming to try and get the service you need to trade. My experience of dealing with both the sales and customer service team is that they are very professional, efficient and most of all friendly and approachable. The service provided by Matrix247 fits in with the companies Development plan and I will continue to use them at every new site.”
Ismaiel Mansoor, Head of Marketing, Money Advisor
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