Advanced Call Reporting
Boost productivity, improve management and enhance the customer experience
Our call reporting software helps you put light on what is happening in every corner of your organisation, providing you with reports, real-time dashboards, and customer insights.
It enables you to understand the key performance indicators (KPIs) of your staff, helping you evaluate your customers, and gain direction for improvement.
In the new digital age, first-class communication and prioritising the customer has never been so crucial. Organisations face challenges to implement an adaptable dynamic strategy, to retain competitive advantage in a world with many alternatives.
This software adopts a proactive approach, prompting organisations to take-charge of their workforce as opposed to being reactive when issues arise; this drives success and creates a positive experience for both employees and customers.
Enhance the customer experience
Understanding the true customer journey is something organisations strive for, and call reporting makes this possible.
Managers can view how many times customers have called, how long they waited, and the response they received, enabling managers and heads of departments to leverage data and understand what makes the team successful and customers satisfied in real-time.
Managers can access the reporting dashboard anywhere, at any time, on any device ensuring maximum visibility of employees whether they are office-based of home-working . This will ultimately, ensure continuity of excellent customer service.
Speak to an expert today
Call our team and you’ll speak to someone who really understands our products and can give you an estimated quote, no hassle, no obligation.
A named and dedicated account manager will be allocated to you, and provide a consultative approach to help find the right solution for your organisation.
Call us on 0345 030 5601 or, alternatively fill in the form and we can call you back.
Exclusive, huge savings
with the Matrix247 Reward4Loyalty Scheme
Loyalty matters. We pride ourselves in our decade (or longer) relationships, helping single-site organisations transition to multiple locations over the years, very simply, very effectively and very flexibly by implementing a well thought out joint ICT strategy.
That’s why we introduced our Reward4Loyalty Scheme. We offer a hugely attractive plan for clients that deploy a combination of services, guaranteeing YOU the lowest possible investment and ongoing operating costs for your firm.