Price Changes - April 2024

You will have seen the media reports on rising costs with inflation at its highest level in more than a decade, driven in part by the unprecedented rise in energy costs. The effect is being felt across our supply chain, with suppliers increasing costs to us accordingly. Matrix247 have had to review our pricing across the board and made some small adjustments.

We have tried to balance any small increases in some services that are out of our direct control (like BT Openreach), whilst providing our customers decreases in prices in other areas that ARE in our control.

Some customers may be slightly better off, depending on services currently consumed from Matrix247, while others may have a small adjustment that works out slightly more.

However, in the vast majority of these cases there are many options to migrate these products and services to ones with far improved performance at a lower cost on the Matrix247 portfolio; so would encourage your company to contact your Matrix247 account manager at the earliest opportunity as this should hopefully prove extremely beneficial to your organisation, especially with the current incentives we have put in place.

Therefore, in accordance with the terms of your supply agreement, this document constitutes thirty (30) days’ notice of the following changes in prices to you with effect from 1st April 2024. 

Prices Changes from 1st April 2024

Product AreaProduct DescriptionPrice Adjustment Increases (unless stated otherwise)
IT Services
IT ServicesAnti Virus5% reduction on all new Matrix247 Anti Virus Rentals
IT ServicesRemote Management Services8% reduction on all new RMM setups
IT ServicesRemote Management ServicesFree setup and configuration on new orders placed prior to the 31.12.2024
IT ServicesM1 Packages2.9% +vat to all recurring charges
IT ServicesM2 Packages4.9% +vat to all recurring charges
IT ServicesM3 Packages4.9% +vat to all recurring charges
Line Rental Services
Line Rental ServicesA-number surchargingThe introduction of A-number surcharges has been introduced by all networks to all fixed 03 UK-wide and 08 number ranges however we have managed to retain your existing prices and no increases will be applied.
Line Rental ServicesAdditional Care LevelWe have managed to retain your existing prices and no increases will be applied.
Line Rental ServicesInternational CallsAll international call rates have been held with no increases.
Line Rental ServicesISDN2e£2.80 +vat per circuit
Line Rental ServicesISDN30e£1.85 +vat per channel
Line Rental ServicesISDN DDI's£0.10 +vat per DDI
Line Rental ServicesWLR MISC PRODUCTS (this includes additional products on your WLR lines (i.e. call diversion, call barring etc)£0.20 +vat per product
Line Rental ServicesLINE CARE GUARANTEE: PSTN£1.64 +vat per line
Line Rental ServicesLINE CARE GUARANTEE: ISDN2eWe have managed to retain your existing prices and no increases will be applied.
Line Rental ServicesLINE CARE GUARANTEE: ISDN30eWe have managed to retain your existing prices and no increases will be applied.
Line Rental ServicesCPSPer minute increase of £0.006 (under 1 pence) +vat to CPS calls
Line Rental ServicesEmail to Fax ServicesWe have managed to retain your existing prices and no increases will be applied.
Line Rental ServicesNGCS Access ChargeIncrease in standard NGCS Access Charge rate of £0.006 (under 1 pence) +vat
Line Rental ServicesWLR PSTN & MULTI AUX£1.85 +vat per line
Line Rental ServicesInternational Numbers18% +vat to all recurring charges and international inbound call rates.
Data Services & Hosted Services
Data Services & Hosted ServicesLeased Line & MPLS ConnectionsFree installations on all connections on a 36-month term
Data Services & Hosted ServicesLeased Line & MPLS ConnectionsExcess charges covered up to £2,800.00 on all Openreach installations
Data Services & Hosted ServicesSIPAll international call rates have been held with no increases.
Data Services & Hosted ServicesBroadband (ADSL, LLU, FTTC, FTTP, SoGEA)18% +vat to all recurring charges
Data Services & Hosted ServicesLeased Lines & MPLS Connections12.6% +vat to all recurring charges
Data Services & Hosted ServicesHosted Licenses6% +vat per license
Data Services & Hosted ServicesHosted Call Recording12.5% +vat to all recurring charges
Data Services & Hosted ServicesHosted & SIP Directory Entry12.5% +vat to all recurring charges
Data Services & Hosted ServicesIPDC / SIP9.2% +vat to all recurring charges
Data Services & Hosted ServicesAKIXI9% +vat to all recurring charges
Digital Print Services
Digital PrintC750i Print Machine10% Reduction on C750i Machines
Digital PrintCost per copyAll pence per click rates have been held with no increases
Mobile Services
Mobile ServicesAll Matrix247 Tariffs7.9% +vat to all recurring charges, across all mobile service charges