Price Adjustments

We always strive to manage costs wherever possible and we have been absorbing some initial underlying increases for some time, however with increases to the Consumer Price Index (CPI), Producer Price Index (PPI), labour costs and with suppliers in the sector all increases their prices, Matrix247 have had to review our pricing across the board and made some small adjustments.
 
We have focused the price increases on the product areas that we believe will have the smallest long-term impact on our customers, and we have also sought to provide incentives on migration routes to alternative services within our portfolio. 
 
Therefore, in accordance with the terms of your supply agreement, this document constitutes thirty (30) days’ notice of the following changes in prices to you with effect from 01.10.2023

Prices Changes from 1st October 2023

 
Product AreaProduct DescriptionPrice Adjustment Increases (unless stated otherwise)
IT Services
IT ServicesAnti Virus5% reduction on all new Matrix247 Anti Virus rentals
IT ServicesRemote Management Services10% reduction on all new RMM setups
IT ServicesRemote Management ServicesFree setup and configuration on new orders placed prior to the 01.09.2023
Line Rental Services
Line Rental ServicesADDITIONAL CARE LEVELWe have managed to retain your existing prices and no increases will be applied
Line Rental ServicesInternational CallsAll international call rates have been held with no increases
Line Rental ServicesA-number surchargingThe introduction of A-number surcharges has been introduced by all networks to all fixed 03 UK-wide and 08 number ranges however we have managed to retain your existing prices and no increases will be applied
Line Rental ServicesISDN2e£4.26 + VAT per circuit
Line Rental ServicesISDN30e£3.57 + VAT per channel
Line Rental ServicesISDN DDI’s£0.10 + VAT per DDI
Line Rental ServicesWLR MISC PRODUCTS This includes additional products on your WLR lines (Ie: call diversion, call barring etc)£0.05 + VAT per product
Line Rental ServicesLINE CARE GUARANTEE: PSTN£1.86 + VAT per line
Line Rental ServicesLINE CARE GUARANTEE: ISDN2e£3.75 + VAT per circuit
Line Rental ServicesLINE CARE GUARANTEE: ISDN30e£6.75 + VAT per circuit
Line Rental ServicesCPSPer minute increase of £0.008 (just under 1 pence) + VAT to CPS Calls
Line Rental Services Email to Fax Services £4.95 + VAT per service
Line Rental Services NGCS Access Charge Increase in standard NGCS Access Charge rate of £0.008 (just under 1 pence) + VAT 
Line Rental ServicesWLR PTSN & MULTI AUX£1.94+ VAT per line
Data Services & Hosted Services
Data Services & Hosted ServicesLeased Lines & MPLS ConnectionsFree Installations on all connections on a 36-month term
Data Services & Hosted ServicesLeased Lines & MPLS ConnectionsExcess Charges covered up to £2,800.00 on all Openreach installations
Data Services & Hosted ServicesSIPAll international call rates have been held with no increases
Data Services & Hosted ServicesBroadband (ADSL, LLU, FTTC, FTTP, SoGEA)18% + VAT to all recurring charges
Data Services & Hosted ServicesLeased Lines & MPLS Connections12.6% + VAT to all recurring charges
Data Services & Hosted ServicesHosted Licenses£1.26 + VAT per license
Data Services & Hosted ServicesIPDC / SIP£1.86 + VAT per channel
Digital Print Services
Digital PrintC750i Print machine10% Reduction on C750i Machines
Digital PrintCost per copy8.5% on all cost per copy costs
Mobile Services
Mobile ServicesAll Matrix247 TariffsWhen we work out our prices, we use the December CPI rate published in January. For December 2022, the CPI rate was 10.5%. This means that the majority of our customers will see a price increase of 14.4% (which is 10.5% plus 3.9%), or just over £1 per week on average
  https://www.ons.gov.uk/economy/inflationandpriceindices/bulletins/consumerpriceinflation/december2022    Subject to your current terms and conditions.   

Need Support?

If you have any questions regarding this notification, please contact your Matrix247 account manager in the first instance, or please email; customerservices@matrix247.com or call us on 0345 3620 247 

We would also encourage you to contact Matrix247 to discuss upgrading these products and understand for your organisation all the benefits available, including financial, on all new technology.