How Law Firms Are Managing Staff And Partners While Working From Home
Matrix247 are helping UK Law Firms by LENDING appropriate software and applications for a minimum of THREE months to assist with their home working.
Every law firm is different on what is needed, therefore by contacting us we can understand exactly what you need and get a solution up and running for you as soon as possible. NO commitments or penalties are incurred if none of the software applications are needed after the forced homeworking situation is over.
Flexible and very short-term agreements have been put together to help your law firm through each quarter ahead. You can review with us the solution needed going forward as we move along, to ensure you are not paying for services or are contracted with two suppliers at the same time.
A very common solution we have been addressing in the last month is providing law firms with software that turns your staff’s laptops or mobiles into an on-screen version of their existing desk phone. Law firms we have helped can mix-and-match on laptops or mobiles or even link with their home telephones.
Introduce Intelligent software
Ensure your law firm is presented professionally from an office or various people’s homes with ‘Intelligent Call Routing’. This allows inbound calls to any number, to be re-routed before it reaches your company building to any number you wish. Clients know no different even though the call lands on a temporary personal mobile or home phone. Even smarter, we can ensure when staff dial-out directly from home-phones or mobiles, it displays your office number or their direct dial number to the client.
One of our clients, Hillyer McKeown, needed to rapidly implement a home-working solution for over 120 solicitors. But the problem was half of their workforce don’t have business mobiles and they didn’t want to make calls displaying their personal mobile number while they work from home. So, something needed to be done – and quick.
Within 2 hours the multi-site law firm was set-up with home-working software which can be used as an app on employee’s mobile devices or on their laptops, that ran alongside their law firms telephone system and allowed their fee-earners and staff to make and receive calls from their mobile devices or laptops just as though they were in the office.
The firm is also using a ‘pay-as-you-use’ cloud-based video conferencing solution allowing their staff to invite clients to video meetings (instead of meeting face-to-face), and their clients can join the video conferences from any device. This means when staff aren’t using video conferencing, no costs are being incurred.
People are more engaged over video by 87% compared to any other channel
This is a game-changer for law firms that want to enable faster, immediate communication with their clients in this time when face-to-face meetings are no longer a choice. The home-working apps also enable staff to share their screens with each other, collaboratively edit documents and work together seamlessly.
We know that not physically seeing staff in the office day-to-day presents a number of challenges to law firms. By being able to extract call reporting management reports from the phone system such as missed calls, time taken to answer calls, whether staff are or are NOT answering calls etc, it helps department heads ensure the law firm and its staff can perform in the exact same way as they do when they are IN the office. With reports available to view on your desktop, mobile or tablet, keep track of all employees while they work from home.