How To Determine The Best Phone System For Your Organisation

There are several factors to consider when determining the best phone system for your organisation:

Organisation Size & Needs

The telephony solution that is right for your organisation will depend on the size of your company and your specific communication needs. For a more complex system, you may require call recording, softphones for remote working capabilities, or call reporting to measure activity and service quality.

Return On Investment

Consider your budget when selecting a phone system. Cloud based phone systems may be more cost-efficient than on-premise systems as they require no upfront cost and provide a very quick return on investment.


Choose a phone system that can easily scale up or down as your organisation grows or changes. Ensure you choose a provider with great customer service who will support your organisation as it grows. 


Consider the features that are important to your organisation, such as voicemail and call forwarding. A good provider will build all the features you need into your phone system. 

If you use tools, such as customer relationship management (CRM) software or collaboration software (i.e. teams) a cloud-based phone system can easily integrate with multiple different software. 

By considering these factors, you can determine the best phone system solution for your organisation. Providers such as Matrix247 have strategic partnerships with the UK’s Leading phone system distributors, so can offer product demonstrations on available options to build a tailored solution to meet organisations’ requirements.

Written by Ste Pritchard, CEO

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