Customer Engagement Platform
Connect with your customers anytime, anywhere, through any channel and on any device.
The customer service platform for everyone.
One platform to engage them all.
Significantly improve your customers journey and engagement with the Omnichannel platform. Manage interactions effortlessly across any channel, delivering a personalised customer journey. From phone calls and emails to Facebook and Whatsapp messaging – your organisation can communicate with your customers on a platform of their choice.
The customer service software puts the power back in your hands, with multiple channel integration, existing CRM integration, custom layouts, multiple applications and various add-on’s that can be configured to compliment your business model.
Request a FREE demo
See the technology for yourself with a free demo. Simply fill in the form and someone will be in touch to arrange a time and date that suits you.
Alternatively, call our team and you’ll speak to someone who really understands our products and can give you an estimated quote, no hassle, no obligation.
Call us on 0345 3620 247
Build an unstoppable workforce
The customer engagement platform does not stop there – this powerful technology allows for much more than just communication. Match specific customers with experienced members of staff who have the best knowledge to handle the enquiry, empowering your employees whilst delivering the best possible service.
Managers can monitor wait times and survey scores in real-time with live reporting and forecasting, easily viewing what staff are doing vs their set targets. This solution revolutionises management and motivates employees to meet their targets.
Improve the customer experience
With intelligent routing, inbound enquiries will automatically be sent to the employee they spoke with last, allowing your employees to provide a more personalised approach. The speech analytics feature picks up specific keywords and generates suggested responses that staff can send at the click of a button. This ultimately saves valuable time and keeps your brand aligned.
Our customer service software works around the clock, the 24/7 web-chat communicates on behalf of your organisation out of hours and can schedule a call within business hours which automatically logs in an employees diary. When your team are working out of hours, they can simply log in to the mobile app and communicate through the main dashboard, guaranteeing every customer interaction is tracked and recorded in your CRM, and mitigating any risk of brand damage by having full visibility of your employees.
Exclusive, huge savings
with the Matrix247 Reward4Loyalty Scheme
Loyalty matters. We pride ourselves in our decade (or longer) relationships, helping single-site organisations transition to multiple locations over the years, very simply, very effectively and very flexibly by implementing a well thought out joint ICT strategy.
That’s why we introduced our Reward4Loyalty Scheme. We offer a hugely attractive plan for clients that deploy a combination of services, guaranteeing YOU the lowest possible investment and ongoing operating costs for your firm.
We'll help find the right package for you
0345 3620 247
Our customer engagement solution is completely customisable. Get in touch to discuss the right solution for your organisation. We’re always happy to help.