Cloud Telephony vs VoIP
What’s the difference between cloud telephony and VoIP? Many assume that they’re one and the same, so let’s break it down.
Cloud Telephony Benefits for the Finance Sector
Cloud telephony offers banking and finance businesses numerous benefits to provide an exceptional customer experience.
Cloud Telephony Benefits for Law Firms
Adopting cloud telephony offers many benefits for law firms to improve customer experiences and gain a competitive advantage.
Why Your Business Needs Christmas On Hold Message
Christmas on hold message and music can create a positive customer experience from the start whether it includes important information, opening hours, festive offers, or messages to effectively direct the caller to the right department.
Revolutionise your communication: Top 5 cloud telephony integrations you need to know about
Discover the top 5 cloud telephony integrations that can revolutionize your communication processes, improve customer experience, and boost sales. Learn about CRM integrations, meet the team page integration, information on hold, queue buster, and Teams integration.
How does VoIP Telephony Work?
Discover the benefits of VoIP telephony, including affordability, flexibility, and advanced integration, and improve your communication processes.
BT to Shut Down Many Postcodes in Greater Manchester by End of May 2023
The Great British Switch-Off is looming, yet 28% of UK organisations are still oblivious to the potential impact. Matrix247 urges businesses to act now to migrate to VoIP-based technologies to avoid disruptions to phone services, downtime and reduced productivity.
What is Hosted Telephony and How Does it Work?
Learn about hosted telephony and how it can benefit your business with cost savings, flexibility, advanced features, and more.
Information on Hold
on Hold Messaging Service How often do you hear informational messages or music when you’re on hold on the phone? According to psychology studies, there are several reasons businesses give callers something to listen to. 30 seconds is the average time a caller is on hold for 30% of customers make purchases after hearing about […]
Why Law Firms Are Rapidly Implementing Call Recording
Why Law firms across UK are rapidly implementing call recording There has been an unprecedented uptake by law firms across the UK to ensure client calls are recorded whilst homeworking. We understand one of the several key factors is due to clients wishing to refresh and amend their wills in which clarity and detail may […]
