on Hold Messaging Service
How often do you hear informational messages or music when you’re on hold on the phone? According to psychology studies, there are several reasons businesses give callers something to listen to.
- 30 seconds is the average time a caller is on hold for
- 30% of customers make purchases after hearing about it on hold
- Businesses put 70% of callers on hold
On hold messages keeps the caller engaged, promotes an enhanced customer experience and allows you to promote your businesses products to optimise sales.
AI generated on hold messages
Create engaging, studio-quality recordings in minutes with our new AI voice and music on hold messaging portal.
You can create your on hold message with AI in just four easy steps, here’s how:
- Our AI chatbot will write a script in seconds for you to review and tweak to suit your needs.
- You can then move through to the AI Studio where hundreds of voice over options are available, alongside thousands of music tracks for you to choose from.
- Choose and test voce artists and music tracks, edit the script and timings with ease.
- Then you can simply download and you’ve created a bespoke recording in minutes.
On hold message scripts and examples
Get inspiration and example scripts in seconds with our AI powered on hold message software. Our chatbot can write your scripts in seconds! With hundreds of voice artists, in multiple languages, and thousands of music tracks, you can inform and delight your customers before dealing with their enquiry.
Now more than ever it’s important to explain to your customers how you are operating. As an example, listen to our short recording we have created, to give you an idea of how your recording can sound:
Business benefits of messaging on hold
Enhance customer experience
75% of callers met with irritating pre-loaded telephone music hang up within 30 seconds. Certain types of music can calm a person while on hold, while other types cause them to react negatively. According to a study in the Journal of Applied Social Psychology, it is proven that playing pop music rather than instrumental elevator music makes callers less angry when someone finally answers. Short, repeating melodies or messages will drive anyone crazy. To keep callers on hold for as long as possible, it is of paramount importance your business keeps messages at a long length, so the caller doesn’t hear the same thing over and over. Ideally, these messages should be designed to be informative to the caller, increasing the likelihood for a productive conversation when the call is answered by a member of staff.
Promote products & services
Customising your on-hold messaging is a perfect opportunity to actively promote other products or services to customers as an upsell or announce special deals. You can utilise marketing content or information to educate customers while your employees are handling other enquiries. Why not the fill the time to optimise your sales.
Reduce demand & wait times
The right on hold message should inform and entertain your customers, reducing the likelihood of them hanging up or getting frustrated and angry. It is important to ensure information is up to date and this can be a great way to ensure the customer has the relevant information the call handler requires to deal with their enquiry.
Get more from your on hold messaging software
Our on hold messaging software can create customised scripts and recordings in minutes! Whether it’s for use on telephone system recordings, promotions or training videos, social media posts and so much more, our AI system offers simplicity, flexibility and efficiency in engaging with your customers.
Create your own on hold message
Ready to take your caller experience to the next level?
Contact our team and you’ll speak to someone who really understands our products and can give you an estimated quote, no hassle, no obligation.
A named and dedicated account manager will be allocated to you, and provide a consultative approach to help you develop on hold messages to suit your business.
Call us on 0345 3620 247 or fill in the form and we can call you back.
