Horizon With Webex: How to Boost Business Communication
How your business communicates defines whether you meet your full potential; but it’s the constant headache managers and business owners alike have. How do you communicate more effectively?
According to Simon and Simon, businesses lose up to £62.4 million a year because of their communication inefficiencies. The problem is only compounded when you factor in remote working.
Horizon with Webex is the latest solution tailored toward small and medium-sized UK businesses, bringing all your communication together. So, here’s what you need to know about the newest addition to the workplace communication niche.
What is Horizon with Webex?
Horizon with Webex is a combination of the Horizon platform from Gamma and Webex from Cisco. Unlike other communication solutions, this one is built around the needs of small and medium-sized businesses.
If you’re already a Horizon product user, you get the benefits of both worlds. You’ll enjoy Horizon’s platform and the cutting-edge communication experience of Webex. Consider it an extension of your existing collaboration features with the benefit of easy scaling.
Businesses already locked in a communication quagmire also stand to benefit from a chance to upgrade how they communicate permanently; and this is more firms than you might expect, with one in 20 businesses still using fax.
What Horizon with Webex is used for in businesses?
Everyone likes to communicate in different ways. Plus, some communication options are more effective for certain uses than others. That’s why the chances are you’re relying on multiple methods in your day-to-day operations.
Horizon with Cisco Webex is a unified communications solution that combines multiple channels, including:
- Voice calling
- Video calling
- Instant messaging
- Meetings
Even if you’ve come to rely on a single all-in-one channel for all your communications, your customers may choose to communicate differently. This new solution is there to serve both the back-end needs of businesses and customer communication.
Other than unifying communication, what other uses can you take advantage of?
- Get a Clear Message – The platform includes high-definition voice and video calling. It even includes built-in AI-powered noise cancellation. Misunderstandings and confusion can ruin any business relationship, but Horizon with Cisco ensures everyone is on the same page.
- Make More of Messaging – Forget about the barebones instant messaging channels in use today. Horizon with Cisco is jam-packed with features, including threads, file sharing, tone analysers and message rewrites.
- Path to Production – Meetings are often seen as pointless by many employees, with HR Magazine finding the average employee loses five days a year in “pointless” meetings. Horizon with Webex empowers every meeting to mean something with summaries, breakout sessions and recordings.
Benefits of Horizon with Webex for business communication
It’s easy to dismiss the latest communication solution as yet another addition to an overcrowded market, but that’s not what Horizon with Webex is all about. It’s a coming together of two of the leading technology providers on the planet to create something greater.
Upgrade to 2020s communication
Poor communication isn’t just frustrating for teams but also ruins the customer experience. The impact of a customer experience is enormous, with an improved customer experience increasing revenues by 10-15%.
Horizon with Webex combines Webex’s leadership in collaborative cloud technology with Gamma’s industry-beating telephony service. It’s packed with AI-powered features, including gesture recognition, to not only make your voice and face clear but also to ensure every word is understood.
Customers expect better, and that’s what Horizon with Webex provides.
Frictionless integration
Ensure your new all-in-one communication solution fits like a glove. Horizon with Webex isn’t designed to replace what you already have, but to work with it from day one.
Rather than replacing anything, it enhances it with its frictionless approach to integrating with popular programs, including:
- Google Contacts
- Microsoft Outlook
- Microsoft Teams
Change how you collaborate
Teamwork makes the dream work, but remote working has made collaboration more challenging. Some companies have struggled to adapt and that’s hit them in their revenues.
Bring back industry-leading collaboration through communication solutions that cover all the bases. Whether it’s a feature-first messaging system, video conferencing that gets everyone in the same place, or file sharing, Horizon with Webex was designed around the functions that small and medium-sized businesses rely on.
Flex and scale
Small and medium-sized businesses have the unique problem of potentially letting their growth get away from them. Scaling up is a happy problem to have, but it’s still a problem.
Horizon with Webex is a program aimed at adapting to your changing needs, whether you’re experiencing a rapid period of explosive growth or consolidation. It means you won’t have to switch to yet another provider a few years from now, with all the challenges that it brings.
How Matrix247 helps you get started with Horizon with Webex
Upgrading to any new solution means transforming how you work and serve your customers, but actually deploying and maintaining those solutions is tough. That’s why Matrix247 is there to guide you through the process of migrating to Horizon with Webex by plugging our team into yours.
We don’t just install your software. We set it up in a way that best suits your business and aligns with your existing ICT strategy. To learn more, get in touch with a member of our team today.
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