Cloud Telephony vs VoIP
What’s the difference between cloud telephony and VoIP? Many assume that they’re one and the same, so let’s break it down.
Why Your Business Needs Christmas On Hold Message
Christmas on hold message and music can create a positive customer experience from the start whether it includes important information, opening hours, festive offers, or messages to effectively direct the caller to the right department.
Benefits of Contact Centre as a Service (CCaaS) for Law Firms
In the UK, there are more than 300,000 commercial Microsoft 365 users, the tech giant’s second biggest market in the world. Most people know Word and Excel, but your licence offers far more, enabling you to get the most from your licence.
Why the Automotive industry should leverage CCaaS
In the UK, there are more than 300,000 commercial Microsoft 365 users, the tech giant’s second biggest market in the world. Most people know Word and Excel, but your licence offers far more, enabling you to get the most from your licence.
Revolutionise your communication: Top 5 cloud telephony integrations you need to know about
Discover the top 5 cloud telephony integrations that can revolutionize your communication processes, improve customer experience, and boost sales. Learn about CRM integrations, meet the team page integration, information on hold, queue buster, and Teams integration.
BT to Shut Down Many Postcodes in Greater Manchester by End of May 2023
The Great British Switch-Off is looming, yet 28% of UK organisations are still oblivious to the potential impact. Matrix247 urges businesses to act now to migrate to VoIP-based technologies to avoid disruptions to phone services, downtime and reduced productivity.
How To Determine The Best Phone System For Your Organisation
How To Determine The Best Phone System For Your Organisation There are several factors to consider when determining the best phone system for your organisation: Organisation Size & Needs The telephony solution that is right for your organisation will depend on the size of your company and your specific communication needs. For a more complex […]
What Integrations are Available with Cloud Telephony?
What Integrations are available with cloud telephony? Cloud telephony is the world’s leading business communication system. It’s scalable, flexible, and requires no hardware. Use your usual phone, tablet, or laptop to contact anyone in the world, as long as you’ve got a stable Internet connection. As fantastic as all those things are for amplifying the […]
Advantages & Disadvantages of Cloud Telephone Systems
Advantages & Disadvantages of Cloud-Based Telephone Systems Cloud Phone Systems, also known as hosted phone systems, are a technology that allows organisations to make and receive phone calls using a secure internet data connection rather than traditional phone lines. These systems are becoming increasingly popular among organisations of all sizes due to the many […]
The Great British Switch-Off – Are you prepared?
The Great British Switch Off – Are You Prepared? The ISDN (traditional phone line) switch off has gained a lot of attention since OpenReach first announced the transition in 2015. The movement has led thousands of businesses to talk about it and start getting prepared to make the switch, so it’s vital to know where […]
