IT Support Services for Housing Associations
With over 30 years of experience, we have supported the UK’s housing sector in adopting state-of-the-art IT solutions.
Dedicated Account Manager
Managed Updates
Peace of Mind
Unparalleled Advice
Social housing is undergoing rapid changes in the UK, and nowhere is this more apparent than in housing associations IT systems.
Building a fully functioning IT system is critical to elevating the tenant experience and guaranteeing the support every household needs. However, as compliance needs change and new technology emerges, it’s down to housing associations to pick up the pieces.
We take the IT burden away from housing associations, enabling them to reach their potential.
So, how do IT support services benefit housing associations in the UK?
IT support services that the housing sector needs
Housing associations rely on IT systems to provide services, from maintaining properties to managing tenants. Minor IT problems prevent your housing association from fulfilling its responsibilities.
Upgrading your approach to IT needs doesn’t have to mean hiring an expensive in-house team. As budgets tighten and sourcing expertise grows more complex, Matrix247 steps in to fill the gap.
Here’s how we help housing associations adjust to the evolving world of IT.
Hosted desktop
Inject more efficiency into your team by letting them work within a secure virtual desktop environment from any device, wherever they are. Our cloud-based environments give your housing association the extra mobility they need to act quickly when problems arise.
Microsoft Office 365
Manage everything from creating reports to managing figures and employee onboarding with Microsoft’s industry-leading productivity suite.
Featuring Word, PowerPoint, Outlook, Excel and more, we help you to integrate this suite to supercharge your digital transformation.
Azure cloud
Make cloud computing an integral part of your housing association. We empower you to scale with networking, virtual machines, databases and other tools to make your housing association more impactful.
Cybersecurity
Protect your tenants’ data while effortlessly complying with UK data protection regulations with the Matrix247 cybersecurity team.
Embrace multi-layered cybersecurity strategies to give your tenants peace of mind and eliminate compliance problems.
Managed desktop
Prevent downtime from impacting your housing association’s operations. We anticipate and prevent avoidable IT problems with automatic security patches, scheduled maintenance and software updates.
Support services
Access your dedicated account manager to handle the issues specific to your housing association. Call your virtual IT helpdesk for any IT problem and align your systems with the urgency you deserve.
IT hardware
Don’t let outdated hardware hold your housing association back. We source servers, desktops, laptops and networking equipment from the world’s leading brands.
Ensure you’re always up-to-date on your hardware to guarantee that your team can cope with the challenges of the future.
Professional services
Rethink how your tech stack benefits your tenants. As a Microsoft partner organisation, our consultancy services show you how to make the strategic tech improvements that help your housing association perform to the highest standards.
Speak to an expert today
Call our helpful team today. On understanding your needs, a helpful product expert can provide you a proposal and quotation if needed.
A named and dedicated account manager will be allocated to you, and provide a consultative approach to help find the right solution for your organisation.
Call us or email us at hello@matrix247.com or alternatively, fill in the form and we can call you back.
Overcoming IT challenges in housing
Matrix247 understands the unique obstacles housing associations face. Some of the problems we help the UK’s housing associations overcome include:
- Increasing technology reliance.
- Rapid digital transformation.
- Improving the tenant experience.
- Reducing costs.
Managed IT support services help you overcome these ever-increasing demands on your time and budget. Contact Matrix247 to learn more about the improvements we can make.
The benefits of IT support for housing associations
Demanding tenants, tightening budgets and changing legislation are some of the biggest challenges facing today’s housing associations.
But here’s the reality:
Housing associations that upgrade their IT architectures regardless enjoy higher tenant satisfaction rates, lower costs and better overall performance than those that don’t. Here are some of the benefits of partnering with Matrix247.
Improve the tenant experience through technology
Technology is the key to providing the on-demand access tenants expect from their housing associations. Whether it’s emerging technologies or platforms like the cloud, we provide continuous support to enable your team to deliver the best possible tenant experience.
Achieve perfect compliance
UK data protection laws are becoming increasingly stringent. We provide the tools needed to protect sensitive tenant data from cybercriminals.
Whether it’s audit trails, encryption, or access controls, we deploy and maintain the tools needed to protect your tenants in line with the latest data protection laws.
Drive higher housing association standards
Reduce tenant complaints and achieve higher satisfaction rates with Matrix247’s unrivalled technical expertise.
We give you the tools to increase your response times, take proactive action and implement seamless workflows for your team.
Making migration simple
Upgrade your legacy systems without worrying about complicated migration processes.
We take the reins to empower your housing association to embrace the latest innovations to make you the number one housing association in your area.
React at lightning speeds
Tenant satisfaction and housing management rely on urgency and immediate action.
Managed IT support reduces downtime and prevents avoidable IT problems that put your team out of action. Our rapid response team increases your systems’ resiliency and maximises your operational capacity because we never switch off.
We prioritise a partnership approach; we care about our customers. We’re not a faceless business – we take the time to understand, to implement and to provide ongoing support.
Why are IT support services crucial to housing associations?
Housing associations rely on technology and cutting-edge IT systems as much as any other business. With managed IT support services from Matrix247, you can carry out your commitment to your tenants without degrading your service quality.
Contact us to learn about the full-package IT services that can transform how your housing association operates today.
We'll help find the right package for you
0345 3620 247
We provide a highly qualified experienced team to offer complete I.T. Management. Guaranteeing you a resilient and highly secure uninterrupted I.T. Solution for your organisation.
