Price Changes - April 2025
You will have seen the media reports on rising costs with inflation at its highest level in more than a decade, driven in part by the unprecedented rise in energy costs. The effect is being felt across our supply chain, with suppliers increasing costs to us accordingly. Matrix247 have had to review our pricing across the board and made some small adjustments.
We have tried to balance any small increases in some services that are out of our direct control (like BT Openreach), whilst providing our customers decreases in prices in other areas that ARE in our control.
Some customers may be slightly better off, depending on services currently consumed from Matrix247, while others may have a small adjustment that works out slightly more.
However, in the vast majority of these cases there are many options to migrate these products and services to ones with far improved performance at a lower cost on the Matrix247 portfolio; so would encourage your company to contact your Matrix247 account manager at the earliest opportunity as this should hopefully prove extremely beneficial to your organisation, especially with the current incentives we have put in place.
Therefore, in accordance with the terms of your supply agreement, this document constitutes thirty (30) days’ notice of the following changes in prices to you with effect from 1st April 2025.
Prices Changes from 1st April 2025
Product Area | Product Description | Price Adjustment Increases (unless stated otherwise) |
---|---|---|
IT Services | ||
IT Services | Anti Virus | 5% reduction on all new Matrix247 Anti Virus Rentals |
IT Services | Remote Management Services | 8% reduction on all new RMM setups |
IT Services | Remote Management Services | Free setup and configuration on new orders placed prior to the 01.06.2025 |
IT Services | M1 Packages | 6.9% +vat to all recurring charges |
IT Services | M2 Packages | 6.9% +vat to all recurring charges |
IT Services | M3 Packages | 6.9% +vat to all recurring charges |
Line Rental Services | ||
Line Rental Services | Inbound Egress surcharging - Local and National | Egress charges to local numbers of £0.00275 per minute |
Line Rental Services | Inbound Egress surcharging - Mobile | Mobile termination rates for voice calls to Mobile numbers of £0.03 per minute |
Line Rental Services | Additional Care Level | We have managed to retain your existing prices and no increases will be applied. |
Line Rental Services | International Calls | Per minute increase of 9% to international calls |
Line Rental Services | ISDN2e | £4.90 +vat per circuit |
Line Rental Services | ISDN30e | £2.90 +vat per channel |
Line Rental Services | ISDN DDI's | £0.10 +vat per DDI |
Line Rental Services | WLR MISC PRODUCTS (this includes additional products on your WLR lines (i.e. call diversion, call barring etc) | £0.20 +vat per product |
Line Rental Services | LINE CARE GUARANTEE: PSTN | We have managed to retain your existing prices and no increases will be applied. |
Line Rental Services | LINE CARE GUARANTEE: ISDN2e | We have managed to retain your existing prices and no increases will be applied. |
Line Rental Services | LINE CARE GUARANTEE: ISDN30e | We have managed to retain your existing prices and no increases will be applied. |
Line Rental Services | CPS | Per minute increase of 11.9% to CPS calls |
Line Rental Services | Email to Fax Services | We have managed to retain your existing prices and no increases will be applied. |
Line Rental Services | Fax to Email | £1.25 increase to all recurring charges |
Line Rental Services | NGCS Access Charge | Increase in standard NGCS Access Charge rate of £0.01 +vat |
Line Rental Services | WLR PSTN & MULTI AUX | £2.25 +vat per line |
Data Services & Hosted Services | ||
Data Services & Hosted Services | Leased Line & MPLS Connections | Free installations on all connections on a 36-month term |
Data Services & Hosted Services | Leased Line & MPLS Connections | Excess charges covered up to £2,800.00 on all Openreach installations |
Data Services & Hosted Services | Broadband (ADSL, LLU, FTTC) | 18% +vat to all recurring charges |
Data Services & Hosted Services | Broadband (FTTP, SoGEA) | 12.8% +vat to all recurring charges |
Data Services & Hosted Services | Leased Lines & MPLS Connections | 12.8% +vat to all recurring charges |
Data Services & Hosted Services | Hosted Licenses | 9.5% +vat per license |
Data Services & Hosted Services | Hosted Call Recording | 12.5% +vat to all recurring charges |
Data Services & Hosted Services | Hosted & SIP Directory Entry | We have managed to retain your existing prices and no increases will be applied. |
Data Services & Hosted Services | IPDC / SIP | 12.5% +vat to all recurring charges |
Data Services & Hosted Services | AKIXI | 12.5% +vat to all recurring charges |
Digital Print Services | ||
Digital Print | C750i Print Machine | 10% Reduction on C750i Machines |
Digital Print | Cost per copy | 7.9% on all cost per copy costs |
Mobile Services | ||
Mobile Services | All Matrix247 Tariffs | 7.9% +vat to all recurring charges, across all mobile service charges |