Omnichannel software for the legal sector
Today, prospective clients will initially interact via an array of channels, from the traditional phone and email to more modern methods like social media or webchat.
Are you aware of what is happening within your law firm when they do? Do you know what the average response time is by your solicitors from each or any of these platforms? Not only as a prospective new customer but leveraging channels to communicate and update existing customers throughout their journey with you.
When legal companies embrace omnichannel software it allows you to manage interactions effortlessly across any channel, delivering a personalised client experience.
Request a demo of omnichannel software for your law firm
See the powerful technology for yourself.
You’ll speak to someone who really understands our solutions and the benefits of omnichannel for your team of lawyers and solicitors. Our demonstrations can be done over a video call at a time that suits you.
Call us on 0345 3620 247 or, alternatively fill in the form and we will be in touch to organise your complimentary demonstration.
Benefits of omnichannel for law firms and solicitors
Tailored to the legal industry, omnichannel software can utilise information, assist your solicitors, improve customer retention and ultimately increase overall conversion. Watch the video to the right and learn more about the benefits of omnichannel for your law firm.
- Empower staff to manage interactions effortlessly with an easy-to-use dashboard – integrating with your applications and platforms to bring communications from different channels into one single inbox. Single view of customer information makes it easier to deal with a customer’s case, rather than being transferred from department to department. The client’s case record and details will pop up so any questions can be answered accordingly, with the right response.
- Improve client experience and retention by delivering a unified personalised client journey, regardless of what channel the customer chooses to contact you. Omnichannel provides a single view of the customer through an easy-to-use dashboard keeping track of all phone calls, emails, SMS, webchat, social media and more, enabling “channel switching”. This means you may start a conversation with a customer via online chat, but seamlessly move this to SMS.
- Our omnichannel solution isn’t just for communicating, with advanced reporting you can view key customer service levels in real-time. Whether you want to view average wait times, conversion rates or efforts per employee, you can view the full client journey in one, secure, platform. With intelligent routing, inbound enquiries will automatically be sent to the employee they spoke with last, improving the client experience and allowing you to view insights into how your solicitors are handling enquiries and cases.
Automated IDV Checks
CMS/CRM Integration
Real-time Reporting
360 view all of interactions
Streamline your customer handling process
Our omnichannel solution can help to improve and streamline your case management process with all the information your teams need to assist customers in one user friendly software application. With powerful and tailored functionality to your specific needs’, along with seamless integration capabilities with all your other popular tools such as CRM, document management system and more, enhance your communication and operations.
Omnichannel can also convert the call recording into transcripts, so you can quickly extract any information at your fingertips when working on a case. When handling calls, our intelligent software can pick up on any keywords, such as wills, conveyancing, moving house, then suggest responses to assist your team of lawyers, keep your brand aligned and save valuable time.
Why Choose Matrix247
Today’s customers use multiple channels to communicate and purchase legal services so creating an omnichannel experience is essential to meet your customers needs, increase trust and boost your conversion rates.
We understand the challenges the legal sector face and have over 30 years of experience working with over 100 UK law firms to improve their customer experience, protect against evolving cyber threats, drive efficiencies and embrace the latest legal tech.
At Matrix247, we create long-term partnerships offering continuous support above and beyond the implementation of omnichannel software. We are service and advisory-led, ensuring that you are not just another customer number, but a valued partner. We take time to understand your law firm and the way you communicate to leverage the right technology based on your unique needs.
