Case Study: Get Claims Advice
The Client
Based in Bolton, Get Claims Advice are mis-sold pensions and final salary pension transfer claims specialists and have claimed over £38Million back for their clients.
The Challenge
Get Claims Advice were previously being charged for every telephone number they owned (e.g. 0800 numbers, 01204 numbers, 01205 numbers). Also, the company paid for their phone calls and although the company’s phone system was operating over VoIP (voice over internet protocol), their call quality wasn?t guaranteed. This was very important to them to ensure they could deliver a seamless customer experience.
The Solution
Matrix247 gave Get Claims Advice their multiple numbers for free, as well as providing free local and national calls saving the company around ?250 a month. As Get Claims Advice are a successful, growing company, with their new hosted telephone system they can now easily add new extensions and staff to the telephone system without needing an engineer, saving money.
Their new hosted phone system guaranteed clear call quality and came with complimentary call recording. Therefore, Get Claims Advice can now easily train staff by tagging relevant call recordings of their best staff to customer records, enhancing customer service and improving staff engagement.
The Results
- Flexible, Scalable Phone System
- Free Local & National Telephone Calls
- High Quality Customer Experience Through Call Recording
- Saved £250 Per Month
- Free Phone Numbers
