Explaining AI driven Conversational Intelligence for Social Housing
Join Matrix247 (A Focus Group Company) and Cube Thinking to discover how an AI native Customer Experience (CX) platform can transform the way your housing association manages customer communications and addresses critical challenges.
Social housing providers face unprecedented pressure to deliver exceptional service while managing complex issues, increasing regulatory scrutiny, and stretched resources. Do your teams currently have a complete, 360 degree view of every customer interaction from a maintenance request to an income query?
Without this consolidated view, your organisation risks:
We’ll dive into the top challenges facing the sector and show you how to leverage AI to manage them effectively:
See a live demonstration of a cutting edge platform that uses artificial intelligence to unify all your tenant communication channels (phone, email, web chat, social media) into a single, intelligent interface.
| Benefit | How It Helps Your Organisation |
|---|---|
| Total View of Customer Interaction | Every touchpoint is recorded in one place, giving staff the full history they need instantly. |
| Smarter Workflows | AI automatically classifies, prioritises, and routes queries, reducing manual effort and errors. |
| Improved Compliance | Creates clear, chronological audit trails for critical issues like damp/mould. |
| 24/7 Availability | Deploy intelligent bots to handle routine queries, freeing human agents for complex, sensitive tasks. |
| Rapid ROI | Reduce operational costs while dramatically increasing tenant satisfaction scores. |
Date:- Friday, 28th November
Time:- 12:00 PM – 1:00 PM (BST)
Hosts:- Jason (Cube Thinking), Mia (Matrix247), & Victor (Matrix247)
Mia: Account Manager at Matrix247
Drawing from over a decade of expertise in the ICT sector, Mia Pritchard offers a comprehensive suite of services designed to optimise financial efficiency and operational workflow. Through meticulous ICT & AI Health Checks, Mia ensures that organisations are investing only in essential services, and eliminating unnecessary expenditures. Additionally, she empowers businesses by educating them on a diverse array of tools that enhance productivity and foster stronger engagement among team members and clientele.
Victor: Head of Strategic Accounts at Matrix247
Since joining the firm in 2009, Victor has been instrumental in conducting comprehensive briefings, presentations, and audits for hundreds of organisations throughout the UK. His expertise has led to substantial financial savings for these businesses, collectively amounting to hundreds of thousands of pounds. Moreover, Victor’s contributions have significantly enhanced the customer experience, resulting in prolonged retention rates and a positive impact on staff morale and satisfaction. His efforts have not only optimised operational costs but also fostered a more engaging and rewarding journey for clients and employees alike.
Jason: Founder Director of Cube Thinking
Accountant to Auditor to Analyst – expert generalist with a process, digital & cultural lens. Jason has over 30 years’ experience across all sectors & has led transformational change programmes that increased turnover, efficiencies & improved organisational culture.
He led business analysis, intelligence & assurance teams through major change programmes & brought Lean Manufacturing approaches to social housing in roles at Harvest Housing Group, Your Housing Group, Salix Homes & The Guinness Partnership. Having worked with over 40 housing associations & currently part of the leadership of the Healthy Homes programme, Jason has insight & optimism about the future focus of social housing.
