What is Horizon Contact?
Horizon Contact is a powerful unified cloud-based contact centre software to streamline business operations and enhance the customer experience. Unlike other call centre as a service (CCaaS) solutions, or omnichannel software, Horizon Contact provides a user-friendly interface and features to support small to medium businesses, at an affordable investment.
How does Horizon Contact help businesses?
Horizon Contact is compatible with a broad range of handsets and supports WebRTC to enable the use of soft phones. This allows your team to work from anywhere on any device, with only the need to access a supported browser.
- Quick, secure and scalable deployment
- Enhanced Collaboration
- Superior Call Quality
- Access anytime, anywhere
- Enhancing your customer engagement
- Ensure a seamless customer journey
- Management insight & controls
Key Features of Horizon Contact
- Dynamic auto call back
If you’re unavailable, the customer can select a call back.
- Scheduled call back
Set up automated reminders to contact customers about services.
- VIP routing
Give your highest spending customer the VIP treatment and bump any call queues.
- Call classification
Get to know why people are calling in and be able to report on those reasons to take action.
- Inbuilt CRM
View the interaction history for the customer at your finger tips.
- Inbuilt reporting
Report on your teams activity and potential missed calls.
- Omnichannel
Customers can contact you in a way that is most convenient for them, inc voice, webchat, email, SMS.
- Skills based routing
Customers automatically directed to speak to the relevant person or team based on their specific enquiry.Unlike
Speak to a Horizon Contact expert today
Call our team and you’ll speak to someone who really understands our products and can give you an estimated quote, no hassle, no obligation.
A named and dedicated account manager will be allocated to you, and provide a consultative approach to help find the right solution for your organisation.
Call us on 0345 3620 247 or, alternatively fill in the form and we can call you back.
Horizon Contact Pricing & Licences
With Horizon Contact, there are three types of user licences:
Administrator: These can be applied to any Horizon user. This allows the user to manage end functionality such as queues and interaction flow design, but cannot receive calls or manage agents.
Agent: Agents can view all the queues that they have been given access to. They can also set their status and indicate if they are available to handle inbound enquiries.
Supervisor: Supervisors can do everything already mentioned, as well as manage the agents.
Discover how Horizon Contact can empower your team and enhance your customer experience
Dedicated Account Manager
Managed Updates
Full Scalability
Unparalleled Advice
We'll help find the right package for you
0345 3620 247
A hosted telephone system allows for many bolt-on services from Collaborate, Call Reporting to Call Recording and Click-to-Dial services. Contact us to learn more about how these could enhance your customer experience.
