Customer Case Studies

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Haven Insurance

The SolutionHaven

Haven Insurance were given a communication link connecting the systems in all offices. The telecom processors were linked seamlessly enabling a level of disaster recovery to be built in for the firm. Telecom system management information software providing exception reports to partners bringing a fast response to potential lost call or response to answer times was also administered. Access to important messages enabling anytime, anywhere retrieval was also catered for with call charges being allocated to the low cost Matrix247 tariff plan. 

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Social Comms

MUTLI-SITE PR FIRM SAVES THOUSANDStelecoms manchester bolton lancashire

With offices in Manchester, Leeds and London, award winning Social Comms are a creative PR agency delivering campaigns for clients in the property, construction, housing, retail and energy sectors. 

They have been provided with a new Mitel MiVoice Office 250 Telephone System on a SIP solution which has saved them a total of £4,500.

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S&G Response

The SolutionS&G Response

S&G Response were provided with a telecommunications software hosted in the cloud along with the very latest versions of applications on the phone system which included on-screen dialing and presence management. This enables monitoring of staff's availability or the duration of calls and call recipient (mapped automatically to the firm's global address book).

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Acorn Insurance

acornThe Solution

Acorn were provided with a computer based telephone system enabling staff to see the status of colleagues through an 'on-screen presence management system' which mapped automatically to the firm’s global address book. Dual telecom processors with dual back up links at the new location seamlessly enabled a level of disaster recovery to be built-in for the firm as a complete security measure.

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Chorley Vets

The Challenge4627719525 622x160

The firm wished to establish a reception facility that could service the office impeccably, providing communication resilience for the practice. There was no existing inter-site connectivity and call handling facilities for staff were limited which could possibly impact the customer experience. 

Chorley Vets had previously been let down by a major telecoms provider and as they were moving premises, they were in a rush to have a completed job. 

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Vauxhall Neighbourhood Care (VNC) Lifeline

MERSEYSIDE CHARITY SAVES MONEY & ENHANCES RESPONSE TIME
matrix247 hosted cloud telecoms manchester lancashire bolton
Based in Merseyside, Vauxhall Neighbourhood Care (VNC) Lifeline is a provider of a 24 hour telecare alarm service, which is an emergency button worn around the neck, that can be pressed to summon help in an emergency, allowing people to live independently at home for as long as possible. 

The staff are at the end of the phone 24 hours a day, 7 days a week, providing assistance which has literally saved the lives of many customers. Matrix247 helped them integrate their current system into a new Mitel Phone System so they have now 1 pohone per desk instead of 2 improving the cost for the charity, as well as functionality for all staff improving the response time to all clients.

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Byrom PLC Ticketing & Hospitality

byrom-logo

The Result

“The Samsung solution has made significant cost savings in call charges and operating efficiency. Now when we set up temporary offices, the Samsung solution self declares on the network and we are up and running in minutes, which is fantastic.” 

Ian Oliver, Global IT Manager Byroms

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Fishergate Hill Surgery

Success:fishergate hill
  • Free Landline Calls & Low Line Rentals saving money
  • Aid Patient Access
  • Reduce Did Not Attends (DNA’s)
  • The delivered solution provided patients the ability to call the surgery, keying in their date of birth to: Self-book, cancel, check and change appointments
The Practice were provided with a Mitel MiVoice Office Telephone System with ‘Patient Partner’ modules.

“Matrix247 provides excellent support, with Warren providing outstanding customer service. We have had many instances where we have needed to tweek the system, and all have been accommodated with professionalism and efficiency.” - Jerry Brees, Practice Manager, Fishergate Hill Surgery

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Silkgroup Marketing

silkgroup-logoThe Result

“Silk Groups reputation within our business sector for high quality has just been secured for sometime to come when customers are exposed, and interact, with our new communications solution.”

Pete Hackin, Managing Director, Silk Group

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Corbett Sports

Business Telephone Systems Bolton Telephone Manchester Northwest Cloud HostedThe Result

"From the first point of contact, Matrix247 continue to impress me with their "can do" attitude and in their commitment to customer satisfaction.” 

Gavin Ferguson, Corbett Sports

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Trafford Carers

Success:trafford carers
  • Superfast Fibre Broadband
  • Route Calls Out of Hours to On-Call Staff
  • Best Support Available to Clients
  • Enable the best support to their clients.
The charity was provided with a Matrix247 Nimbus Hosted Telephone System.

“Matrix247 has provided our Telephony and Cloud based system for over 5 years, as a Community based Charity, effective and efficient systems are really important to make sure we keep in contact with our service users, this combined with a professional service and competitive pricing mean that Matrix247 are our contractors of choice.” - Gavin Williams, Trafford Carers

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