Vauxhall Neighbourhood Care (VNC) Lifeline


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Based in Merseyside, Vauxhall Neighbourhood Care (VNC) Lifeline is a provider of a 24 hour telecare alarm service, which is an emergency button worn around the neck, that can be pressed to summon help in an emergency, allowing people to live independently at home for as long as possible. 

The staff are at the end of the phone 24 hours a day, 7 days a week, providing assistance which has literally saved the lives of many customers. Matrix247 helped them integrate their current system into a new Mitel Phone System so they have now 1 pohone per desk instead of 2 improving the cost for the charity, as well as functionality for all staff improving the response time to all clients.

More benefits for the charity include:

  • Enhanced performance - fast, seamless call handling and transfer; enabling better customer and staff experience. 
  • Predictable operating costs.
  • More resilient and stable telecom system.