Fishergate Hill Surgery


  • Free Landline Calls & Low Line Rentals saving moneyfishergate hill
  • Aid Patient Access
  • Reduce Did Not Attends (DNA’s)
  • The delivered solution provided patients the ability to call the surgery, keying in their date of birth to: Self-book, cancel, check and change appointments.

The Practice were provided with a Mitel MiVoice Office Telephone System with ‘Patient Partner’ modules.

The Customer

Fishergate Hill Surgery is a General Medical Services Practice offering primary care services for the diagnosis/screening and prevention of disease and is a registered training practice for Manchester University. The practice helps patients to manage their health and prevent illness. 

The Challenge:

The surgery previously had an end-of-life Toshiba ISDN phone system meaning they no longer had support and replacement parts were unavailable. Fishergate Hill Surgery wished to introduce the most resilient telecoms infrastructure possible to protect client communications whilst significantly reducing operational support and call costs.

“Matrix247 provides excellent support, with Warren providing outstanding customer service. We have had many instances where we have needed to tweek the system, and all have been accommodated with professionalism and efficiency.” - Jerry Brees, Practice Manager, Fishergate Hill Surgery

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