Call Recording Compliance

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Partners and fee earning staff now utilise mobile phones both in the practice and out in the field just as often as desktop handsets. Matrix247Law enables calls on either device to be automatically recorded and archived either locally or in the cloud. All recordings are stored in the same place and may be retrieved from electronic case records or customer database records if required for rapid retrieval by authorised staff and partners.

Many law firms are now providing financial advice and offering legal-aid services. In so doing they should be abiding by FSA regulations whose recommendation is that all calls related to FSA regulated firms should be recorded.

Call Recordings may be fully encrypted and secure or Payment Card Industry (PCI) compliant. This ensures that although conversations may be recorded, certain data like 3 digit security codes on customer credit-cards are automatically NOT recorded as part of the recording intelligent solutions Matrix247Law provides, as this would be NON compliant.