Matrix247 has been acquired by Focus Group
Focus Group, a leading provider of business technology, has acquired Matrix247 to strengthen comms and managed IT portfolio.
Top IT trends for SME’s in 2025
By leveraging advanced technology, SMEs can improve operational efficiency, gain a competitive advantage, and provide quality customer experiences despite the ongoing difficulties.
Cloud Phone System Alternatives
There are alternatives to cloud telephony, which are typically based on older technologies as many businesses haven’t made the switch to modern communication methods.
Cloud Telephony vs VoIP
What’s the difference between cloud telephony and VoIP? Many assume that they’re one and the same, so let’s break it down.
Cloud Telephony Benefits for Your Customers
Cloud telephony assists with streamlining how you communicate like never before, and that’s key to transforming your customer experience.
Cloud Telephony Benefits for Insurance
Cloud telephony offers many benefits for insurance firms to increase agility, scale support options & deliver more personalised interactions.
Cloud Telephony Benefits for the Finance Sector
Cloud telephony offers banking and finance businesses numerous benefits to provide an exceptional customer experience.
Cloud Telephony Benefits for Law Firms
Adopting cloud telephony offers many benefits for law firms to improve customer experiences and gain a competitive advantage.
Why Your Business Needs Christmas On Hold Message
Christmas on hold message and music can create a positive customer experience from the start whether it includes important information, opening hours, festive offers, or messages to effectively direct the caller to the right department.
Overcoming Challenges in the Insurance Industry with Omnichannel
The insurance sector faces numerous challenges to continue to meet the needs of customers and remain competitive. Omnichannel can greatly tackle these challenges by empowering both agents and customers with tools to deliver exceptional customer experiences.
