Six Steps: Implement effective, efficient & economical care strategies
Address your most urgent requirements with the below communications solutions.
- Implement secure collaboration for all staff
When on-site nurses, physicians and non-clinical staff can quickly, easily and securely share information in real time, the entire care cycle becomes increasingly more effective and efficient.
The need for real-time collaboration in healthcare environments is of paramount importance. Productivity increases when the entire team can quickly connect by voice, video and text to organise tasks and share files, and the potential for communication lapses and gaps in care decreases.
- Escalate the efficiency of clinical workflows
Using communications to streamline clinical workflows and automate repetitive tasks progresses and fast-tracks patient evaluations, treatments, transfers and discharge planning.
Reducing workflow delays cuts average discharge times and improves patient perceptions of care and satisfaction. More efficient workflows will also help you meet the core competency requirements for patient experience, quality of care and readmission rates outlined in the Patient Protection and Affordable Care Act (PPACA).
- Increase patient engagement after discharge & decrease readmissions
Ensure that patients follow discharge orders, attend post-discharge appointments and engage in other post-treatment activities by enhancing the communications capabilities provided in web portals.
Patient engagement also helps to increase patient satisfaction by reducing wait times and helping patients feel more engaged in their own care as well as keeping operating costs down. This ensures that physicians and nurses can address the most critical patient queries in the most favourable way possible.
- Keep patients engaged outside the patient portal
Although your patient portal is crucial to providing patients with access to critical health information and staff expertise, you should also have solutions that help you manage the high volumes of inbound/outbound patient calls that occur outside of the patient portal. With a patient access centre, you can proactively and efficiently support patients with diverse pre- and post- treatment needs to lower readmissions, increase patient volumes and grow revenues.
- What can the cloud offer?
More and more healthcare organisations are choosing to deploy Communications Platform as a Service (CPaaS) solutions rather than on-site solutions. This is due to the simplicity, flexibility, and cost-savings that cloud services can offer.
- Establish compliance with regulatory requirements
No matter which communications solutions you choose, and whether they are premises-based or cloud-based, they must enable you to meet regulatory requirements. Patient privacy is a critical concern, especially since the reinforced privacy and security regulations directed in the Health Insurance Portability and Accountability Act (HIPAA).